Storage Service Terms and Conditions for Feltham Customers
These Terms and Conditions set out the basis on which we provide storage and related services to customers in Feltham and surrounding areas. By booking storage, arranging collections or deliveries, or using our storage facilities in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Client means the person or business entering into an agreement with us for storage or associated services.
1.2 Goods means the items that you deliver or arrange for us to collect for storage.
1.3 Storage Facility means the premises where your goods are held under these Terms and Conditions.
1.4 Services means storage, collection, delivery and any agreed additional services connected with storage.
1.5 Agreement means the contract formed between you and us once a booking is accepted in accordance with these Terms and Conditions.
2. Scope of Services
2.1 We provide storage services, with optional collection and delivery, to private individuals and businesses. Our services may be used alongside removal and relocation services but remain subject to these Terms and Conditions.
2.2 We reserve the right to refuse to store any goods that we reasonably consider unsafe, unlawful, or unsuitable for our storage facility.
2.3 We do not provide services that involve the disposal of waste or the carriage of prohibited items, except where agreed in writing in compliance with the relevant waste regulations.
3. Booking Process
3.1 Bookings can be made by contacting us and providing details of the required storage space, duration, and any additional services such as collection, delivery, or associated removal assistance.
3.2 When you request a booking, we may issue a quotation setting out the services, estimated storage duration, and applicable charges. Quotations are not binding until we confirm acceptance.
3.3 An Agreement is formed when we confirm your booking and you accept our quotation, including any deposit or advance payment requirements. Confirmation may be given verbally or in writing.
3.4 You are responsible for ensuring that all information provided at the time of booking is complete and accurate, including access addresses, contact details, approximate volume or quantity of goods, and any special handling requirements.
3.5 We may carry out a pre-service assessment, including a visit or a request for photographs or inventory details, to confirm the suitability of the booking and to verify the space and resources required.
4. Payments and Charges
4.1 Charges for storage and any associated services will be set out in your quotation or booking confirmation. All charges are stated exclusive of any applicable taxes, which will be added where required by law.
4.2 We may require a deposit or prepayment before storage begins. The amount and timing of any deposit will be stated in the quotation or booking confirmation.
4.3 Ongoing storage fees are typically charged on a weekly or monthly basis in advance. Payment dates and methods accepted will be confirmed at the time of booking.
4.4 If your storage continues beyond the initially agreed period, it will automatically roll over on the same terms and at the then-current price, unless otherwise agreed or terminated in accordance with these Terms and Conditions.
4.5 We reserve the right to review and alter our charges from time to time. Any change in ongoing storage rates will be communicated to you in advance and will not affect storage already paid in advance for a fixed term.
4.6 If you fail to make any payment when due, we may charge interest on the overdue amount at a reasonable commercial rate from the due date until the date of actual payment. We may also suspend access to your goods and withhold further services until payment is brought up to date.
4.7 You agree to reimburse us for any reasonable costs we incur in recovering overdue sums, including administrative costs and any third-party collection fees.
5. Cancellations, Amendments, and Termination
5.1 You may cancel your booking for storage and associated services by providing us with reasonable notice before the agreed start date. The notice period required and any applicable cancellation charge will be explained at the time of booking.
5.2 If you cancel without giving the required notice, we may retain all or part of any deposit or prepayment as a cancellation fee to cover our reasonable losses and administrative costs.
5.3 If you wish to amend your booking, including changes to dates, duration, or the scope of services such as collection or delivery, you must notify us as soon as reasonably possible. We will endeavour to accommodate changes but cannot guarantee availability. Changes may result in additional charges.
5.4 Ongoing storage arrangements may usually be terminated by you giving written notice in accordance with the minimum notice period set out in your agreement or invoice. You must arrange to remove your goods from the storage facility by the agreed end date and ensure all fees are paid in full.
5.5 We may terminate the Agreement with immediate effect if you breach any material term of these Terms and Conditions or fail to pay sums due. We may also terminate with reasonable notice if we are required to close or significantly alter the operation of the storage facility.
5.6 In the event of termination for any reason, you remain responsible for all outstanding fees and any reasonable costs we incur in enforcing our rights or dealing with uncollected goods.
6. Access to the Storage Facility and Goods
6.1 Access arrangements, including whether you have direct access to your stored goods or whether access is by appointment only, will be explained at the outset of the Agreement.
6.2 You must comply with all site rules and instructions when visiting the storage facility, including any health and safety requirements and security procedures.
6.3 We may refuse access to the storage facility or to your goods where we reasonably believe there is a safety or security risk, or where you are in breach of these Terms and Conditions.
6.4 We may relocate your goods within the storage facility at any time, provided this does not materially impact the level of service or security provided.
7. Client Responsibilities and Restricted Items
7.1 You are responsible for ensuring that all goods are properly packed, secured, and labelled before collection or delivery to the storage facility, unless packing services have been expressly included in our quotation.
7.2 You must not store any items that are illegal, perishable, explosive, flammable, corrosive, toxic, biohazardous, radioactive, or otherwise hazardous. Prohibited items also include live animals, plants, cash, high-value jewellery, or other valuables where we have specifically advised that we will not accept liability.
7.3 You must ensure that any goods requiring particular environmental conditions, such as temperature control or humidity limitations, are notified to us in advance and are suitable for the type of storage facility being used.
7.4 You are responsible for obtaining and maintaining any necessary permissions, permits, or licences relating to the storage of your goods and for complying with all applicable laws and regulations.
8. Waste Regulations and Prohibited Waste
8.1 We operate in accordance with applicable environmental and waste regulations. Our storage service is not a waste disposal service.
8.2 You must not deliver or allow to be stored any waste material that requires special handling, treatment, or disposal, unless we have expressly agreed and are lawfully authorised to deal with such material.
8.3 If we discover that prohibited waste or hazardous materials have been brought into the storage facility, we may arrange for their removal, treatment, or disposal without prior notice to you, where necessary for safety or legal compliance.
8.4 You will be responsible for all costs, charges, penalties, or liabilities arising from the presence of prohibited or improperly stored waste, including the cost of making good any contamination or damage to the storage facility or third-party property.
8.5 You must remove all packaging, pallets, and other materials you wish to dispose of via lawful means and not leave them at the storage facility, unless a separate waste service has been agreed and paid for.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing storage and associated services. However, you acknowledge that storage of goods carries inherent risks and you should obtain appropriate insurance cover for your goods.
9.2 Unless expressly agreed, we do not automatically insure your goods. It is your responsibility to arrange suitable insurance to cover loss or damage to the full replacement value of your goods while in transit or in storage.
9.3 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable financial cap, which will either be stated in your quotation or will default to a standard limit per consignment or per storage unit, whichever is lower.
9.4 We will not be liable for any loss or damage resulting from your failure to properly pack or secure goods, your failure to declare the nature or value of goods where required, or the storage of prohibited or unsuitable items.
9.5 We will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of use, or loss of opportunity, even if such loss was foreseeable.
9.6 We will not be liable for loss or damage arising from events beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, acts of terrorism, civil disturbance, or industrial action.
9.7 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10. Uncollected Goods and Lien
10.1 We have a general lien over any goods stored with us for all amounts owing to us under the Agreement or any other agreement between you and us.
10.2 If you do not pay sums due and fail to remove your goods from storage by the agreed date, we may, after giving reasonable notice, exercise our rights under the lien. This may include selling or otherwise disposing of some or all of the goods to recover outstanding charges and reasonable costs incurred.
10.3 We will account to you for any net proceeds of sale after deducting amounts properly due to us and any costs of sale, storage, and administration. If the proceeds are insufficient to cover the amounts owed, you remain liable for the balance.
11. Data Protection and Privacy
11.1 We will collect and process personal data about you for the purposes of administering your booking, providing services, handling payments, and meeting our legal and regulatory obligations.
11.2 We will handle personal data in accordance with applicable data protection laws. We will take reasonable steps to keep your data secure and will only share it where necessary for the performance of the Agreement, for legal reasons, or with your consent.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our storage or associated services, you should notify us as soon as possible, providing full details of the issue so that we can investigate.
12.2 We will aim to resolve complaints promptly and fairly. Where appropriate, we may request further information or propose a practical remedy, which may include corrective work or a partial refund, subject to our liability limitations.
12.3 If a dispute cannot be resolved directly between us, either party may consider mediation or other forms of alternative dispute resolution before commencing formal legal proceedings.
13. Variations and Assignment
13.1 We may update these Terms and Conditions from time to time. Any changes will generally apply to new bookings or renewals and will not affect services already performed, unless the changes are required by law.
13.2 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent.
13.3 We may assign or transfer our rights and obligations under the Agreement to another suitably qualified service provider, provided that your rights are not materially affected.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. The remaining provisions shall remain in full force and effect.
15.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and us in relation to the storage services and supersede any prior agreements or understandings, whether written or oral.
15.4 Nothing in these Terms and Conditions is intended to confer any rights on any person other than the parties to the Agreement, except where such rights are expressly provided by law.
