Feltham Storage Service Terms and Conditions

These terms and conditions set out the basis on which storage services are provided by Feltham Storage. By making a booking, accepting a quotation, paying any deposit, or delivering goods into storage, the customer agrees to be bound by these terms. These storage service terms are intended to create a clear arrangement between the parties, covering booking, payment, access, cancellations, liability, waste compliance, and governing law. They apply to domestic and business customers unless a separate written agreement states otherwise.

In these Feltham Storage terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” or “the customer” mean the person or business using the service. If any part of these conditions is not understood, the customer should raise it before the booking is confirmed. The service is provided on the basis of honesty, accurate information, and lawful use of storage space.

These storage terms and conditions may be updated from time to time where necessary to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or is otherwise stated to apply immediately. Continued use of the service after an update will be treated as acceptance of the revised terms.

Booking Process

A booking is not confirmed until we have accepted it in writing or by another clear confirmation method. Any enquiry, estimate, or availability check is not itself a reservation. The booking process for storage in Feltham typically involves selecting the space required, providing identification and contact details, confirming the storage period, and agreeing to the applicable charges and service rules. We may request additional information to verify identity, ownership of goods, or business status.

You must ensure that all information provided during booking is accurate and complete. This includes the type of items to be stored, any special handling needs, and whether goods are hazardous, fragile, valuable, or restricted. We may refuse, suspend, or cancel a booking if the information supplied is false, incomplete, or suggests that the proposed use would breach these terms or applicable law.

We reserve the right to decline any storage application at our discretion, including where there are concerns about security, legality, insurance risk, or space availability. Acceptance of a booking does not guarantee access to all services at all times, and operational requirements may require us to make reasonable adjustments. Any access arrangements, unit size, or storage category stated at booking will be subject to these terms and any on-site rules in force from time to time.

Payments and Charges

All charges must be paid in advance unless we agree otherwise in writing. Fees may include storage rent, administration charges, deposit, late payment charges, cleaning charges, disposal charges, lock replacement costs, and any other reasonable sums due under these storage service terms. Prices are stated exclusive or inclusive of tax depending on the quotation or invoice issued, and any applicable tax will be added where required by law.

Payment methods accepted will be notified at the point of booking or invoicing. The customer must ensure that payment clears by the due date. If payment fails, is reversed, or is otherwise not received, we may suspend access to goods, refuse new storage periods, or exercise any rights available under these terms. A failure to pay on time may also result in interest, recovery costs, or other lawful charges being applied.

Where a deposit is taken, it is held as security for amounts due, damage, cleaning, or breach of contract. Unless otherwise stated, deposits are refundable only after all accounts are settled and the unit has been vacated, inspected, and left in an acceptable condition. Any outstanding balance may be deducted from the deposit before any refund is made. If the deposit is insufficient to cover losses or costs, the customer remains liable for the difference.

Use of the Storage Space

The customer must use the storage space only for lawful purposes and only for storing goods that are permitted by these terms. The customer is responsible for packing goods safely, protecting them from damage, and ensuring that the storage unit remains closed and secure when not in use. We do not inspect every item stored, and the customer accepts responsibility for the suitability of packaging, stacking, and labelling.

Unless expressly agreed, the storage space may not be used as a workshop, office, retail unit, sleeping accommodation, or place to receive deliveries other than in accordance with our procedures. The customer must not cause nuisance, obstruction, contamination, fire risk, or interference with other customers or with the operation of the site. Any misuse of the premises may result in immediate termination of the storage agreement.

We may impose reasonable access rules, security procedures, identification checks, and operational restrictions to protect the facility and its users. These rules are part of the service terms and should be followed at all times. Failure to comply may lead to temporary restriction of access, remedial charges, or cancellation of the storage arrangement where required to protect safety, legality, or the proper running of the site.

Cancellations and Termination

The customer may cancel a booking before the agreed start date, subject to any non-refundable fees disclosed at the time of booking. If storage has already commenced, cancellation terms will depend on the notice period stated in the booking confirmation or the applicable rental cycle. Unless otherwise agreed, rent already paid for a commenced period is not refundable if the customer vacates early.

We may terminate or suspend the service immediately if the customer breaches these terms, provides false information, fails to pay sums due, stores prohibited goods, or behaves in a manner that creates risk to the premises or others. Where possible, we will give notice of termination and a reasonable opportunity to remove goods, but immediate action may be necessary in cases involving safety, legality, or serious breach.

On termination, the customer must remove all goods, clean the unit, and return any keys, cards, codes, or access devices provided. Any goods left behind after the end of the agreement may be treated in accordance with the contract, including storage fees, lien rights, or disposal processes allowed by law. The customer remains responsible for charges until the unit is fully vacated and returned in a satisfactory condition.

Liability and Insurance

The customer stores goods at their own risk, except to the extent that loss or damage is caused directly by our proven negligence or wilful misconduct. We are not responsible for loss arising from the customer’s packing, inherent vice, decay, vermin, mould, weather-related damage where reasonable care has been taken, or circumstances beyond our control. The customer should assess whether their goods need separate insurance cover.

Our liability for losses caused by breach of contract, negligence, or other legal duty is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. However, where liability is permitted to be limited, it will normally be capped at a reasonable amount related to the fees paid for the relevant storage period, unless a higher level of liability has been agreed in writing.

The customer is responsible for ensuring that goods are adequately insured against loss, theft, damage, flood, fire, and other risks. Any insurance obtained through us or through a third party must be checked carefully for exclusions and limits. We do not act as an insurer unless expressly stated in writing. Claims must be reported promptly and supported by reasonable evidence, and the customer must take all steps to reduce further loss.

Waste Regulations and Prohibited Items

The storage service must not be used to dispose of waste, rubbish, fly-tipped material, or items that the customer no longer intends to keep unless lawful arrangements for storage and removal are in place. The customer must comply with all applicable waste regulations, environmental laws, and duty-of-care requirements. Goods placed in storage must be owned or lawfully controlled by the customer and must not be abandoned as waste.

Prohibited items include, without limitation, explosives, firearms, illegal drugs, stolen goods, corrosive substances, toxic materials, radioactive material, live animals, perishable food, and any item that is hazardous, offensive, or likely to cause fire, contamination, or injury. We may also prohibit other items if we reasonably believe they create risk, are unsuitable for storage, or would breach law or insurance conditions.

If prohibited or waste-like materials are found, we may remove, isolate, dispose of, or report them to the appropriate authorities, where lawful and necessary. The customer will be liable for all resulting costs, including cleaning, disposal, environmental charges, and any third-party claims or penalties. The customer must promptly notify us if any stored goods become dangerous, leaking, spoiled, or otherwise non-compliant with these waste storage requirements.

Access, Safety, and Operational Rules

Access to the storage facility or unit may be subject to opening hours, security controls, appointment requirements, or temporary restrictions. We may refuse access where identification cannot be verified, payment is outstanding, or access would create a safety issue. Any passcode, key, or access device issued remains our property or is issued under our control and must not be copied, shared, or misused.

The customer must comply with health and safety instructions, including speed limits, loading restrictions, no-smoking rules, and any requirements for personal protective equipment. The customer must not block fire exits, tamper with electrical systems, use flammable equipment unlawfully, or carry out repairs or alterations without written permission. The customer should notify us immediately of any accident, incident, spill, theft, or suspected security issue.

We may enter a storage space in an emergency, to prevent damage, to carry out essential repairs, or where entry is required by law or under these terms. Where practicable, we will take reasonable steps to notify the customer first. Entry under these circumstances does not create any duty to inspect goods or accept responsibility for items stored.

General Legal Provisions

If any clause in these Feltham Storage service terms is found to be invalid or unenforceable, the remaining clauses will continue in full force. No delay or failure by us to enforce a right will operate as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative, except where a change is made as permitted by law or by a valid update to the service conditions.

The customer may not assign or transfer their rights or obligations under the agreement without our written consent. We may assign, transfer, or subcontract any of our rights or obligations where reasonably necessary for the operation of the business or the performance of the service. These storage agreement terms form the entire agreement between the parties concerning the service, unless a separate written contract states otherwise.

Nothing in these conditions creates a partnership, agency, or employment relationship between the parties. Headings are included for convenience only and do not affect interpretation. References to “including” mean “including without limitation”. Any notice under these terms may be given in writing by post, email, or other agreed method, and will be treated as received in accordance with ordinary business practice.

Governing Law

These terms and conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory legal rights provide otherwise. This governing law clause applies to all storage service agreements entered into under these terms.

By booking or using the service, the customer confirms that they have read, understood, and agreed to these terms. If there is any conflict between these terms and any document issued later that is expressly stated to override them, the later written document will take precedence only to the extent of that conflict. Otherwise, these terms remain applicable throughout the storage period.

These conditions are designed to provide a fair, lawful, and practical framework for the use of storage space. They balance the customer’s right to access and use the service with the need to protect property, maintain safety, and comply with applicable regulations. Customers are encouraged to keep a copy of their booking confirmation and account records for reference throughout the storage term.